Questions answered

I totally get it. By the time you check someone’s work, explain how you want things done and delegate tasks, you may as well do it yourself. I’ve been on the other side of that in my own previous business. The way I avoid it is by taking on full tasks, roles and responsibilities as my own. Week to week, I stay on top of them, stay accountable to them and see them through to completion. You have your roles, I have mine, and we work together like cogs in a machine. Once we’re set up and in sync (usually about 3 months), there’s minimal delegation and no over-explaining. Just flow, systems, structure and support.

Mostly WhatsApp voice notes. They’re complimentary and included in all retainer and single service packages, so they don’t come out of your capped hours. I genuinely enjoy ball-parking ideas with you, helping you get clarity and being a true business partner.

Monday to Friday, 9am to 5pm AEST, via WhatsApp voice or text message. I’ll get back to you within 48 hours.

Absolutely flexible. It can be project-based, like building a new system or launching a campaign, or consistent ongoing work, like daily Instagram posting or checking emails. If a week needs more hours (a new ads strategy, a launch, a sale), we simply tack on the hours needed for that week.

By 3 months of us both showing up consistently, you’ll see the outcomes: systems creating flow, mental space, more time back in your business and clear ownership of roles.

Yes, up to 5 hours. If you’re on a 15-hour package and I don’t use all your hours one week, up to 5 roll into the next week. If they still aren’t used, only 5 roll forward again and the rest drop off. Rollover only applies to hours I haven’t been able to use on my end. If hours go unused because I’m waiting on content, logins or approvals from you, they don’t roll over. Instead, I’ll redirect them to other work in your business, like systems, strategy or upcoming campaigns.

For bigger items like content, footage or campaign details, I’ll give you at least 2 weeks’ notice of what I need and when it’s due. For quick things like approvals, feedback and logins, I’ll need a reply within 3 business days.

Totally fine, just give me a heads up. I’ll plan ahead and focus on work that doesn’t need your input that week.

Invoices are sent in advance, weekly, fortnightly or every 4 weeks, whichever suits your cash flow best. Not sure what will work? Hire me and I’ll do a cash flow forecast, review your business model and figure that out for you 😉

Just hit me up with what you need, or what you’re imagining, and I’ll see what I can do.

As long as you like. Every package starts with a 4-week trial. After that, if we both want to continue, you move onto a rolling contract. To cancel, just give 4 weeks’ notice.

That’s what the 4-week trial is for. We’ll see if my strengths match your gaps, if our communication styles align and if my skills are what your business needs. If not, there’s no pressure to keep going and we leave it there.

You can upgrade any time if I have the capacity, just chat to me about it. Downgrading needs 4 weeks’ notice.

Pausing isn’t an option. If you want to stop, give 4 weeks’ notice after the trial.

After the 4-week trial, all packages run on a rolling contract with 4 weeks’ notice required to cancel or downgrade. This includes SEO & Google Business Management.

Through your Google Business Profile. I set it up with the right categories and services, then keep it active with regular Google posts, review replies and keyword-rich updates. That’s what helps you appear in the local pack, the map and star-rating box above the search results (think ‘electrician near me’).

AI tools pull from what’s written about you online. A detailed, keyword-rich FAQ page, a well-kept Google Business Profile, regular blog posts and genuine reviews all give them something to quote. My SEO & Google Business Management package covers all of these.

No. I can do almost all of it without any input from you. No filming, no editing, no finding time in your week. Just compounding visibility working in the background.

$999/month + GST, billed at the start of each month, plus a $400 + GST one-off setup fee in your first month. Setup covers a meta tag and meta description audit and your Google Business category setup.

You get a quarterly report on your SEO rankings, website traffic and Google Business reviews, explained in plain English.

Across the Sunshine Coast, from Noosa to Caloundra and out to Woombye and Nambour. If you’re outside these areas, get in touch and we’ll chat.

Both. Every pack is a mix of reels and carousels, and we plan the mix together. More reels, more carousels, or half and half, depending on what works best for your business.

It depends on your pack: up to 2 hours for 10 pieces of content, up to 4 hours for 20, and up to 6 hours for 30.

All your content, edited and ready to post, within 2 weeks of the shoot.

Yes. My Trades & Builders Marketing Retainer is built for trade and building businesses that want to stay on the tools, not stuck behind a computer. It covers your marketing strategy, social media, email marketing and data tracking, with a professional content shoot every quarter.

No. Gracie, my videographer and photographer, does a half-day content shoot on site within your first 6 weeks, then every quarter after that. You do the job, we capture it, and I turn it into done-for-you content that fills your calendar.

By having a system that brings in enquiries even when you’re flat out. I plan campaigns around your quiet and busy periods, set up an easy enquiry form linked across your socials, and build automated emails that follow up new leads and bring past clients back for repeat work.